Refund policy

You can request a return for eligible items within 30 days of receiving your order. Items must be unopened and in resalable condition.

Some items may be marked as non-returnable at the time of purchase, including certain mystery boxes, limited edition releases, and clearance items. Any exclusions are stated on the individual product pages.

How do I request a return?

Email us at support@diamondartkits.com and let us know which items you’d like to return. We’ll reply with the return address.

Can I return an opened or used item?

Returned items must be unopened and in resalable condition. We may decline a refund if the box or drill bags have been opened, the packaging has been written on, or any drills have been placed on the canvas.

When will my refund be processed?

We’ll process your refund after inspecting your return. This typically takes place within 72 business hours of receiving the returned item.

Where will my refund be sent?

All refunds are issued to the original payment method.

Who pays for return shipping?

If you’re returning an item because you changed your mind, you’re responsible for the return shipping cost. The cost depends on the carrier you choose.

If your item arrives damaged or you receive the wrong item, we’ll cover the return shipping cost.

Is there a restocking fee?

We do not charge a restocking fee.