Shipping policy

Shipping Methods and Rates

Diamond Art Kits ships orders with YunExpress, FedEx Express, or DHL Express. Available shipping options are shown at checkout. All rates below are in USD.

  • Standard shipping: $9.99 for orders of $74.99 or less. Free for orders over $74.99.
  • Expedited shipping: $24.99, where available.

Processing and Delivery Times

Orders ship directly from our production facility. In-stock items usually ship within one business day. In rare cases, processing may take up to four business days. Weekends and holidays are excluded.

  • Standard shipping: Estimated 7–12 business days after dispatch.
  • Expedited shipping: Estimated 3–5 business days after dispatch.

To estimate when your order will arrive, add the processing time to the shipping time.

Address Restrictions

We are unable to ship to P.O. boxes or APO/FPO addresses. Please enter a street address at checkout.

Tracking Your Order

You can track your shipment using the link in your shipping confirmation email, on your order status page, or in your account on our website.

If tracking has not updated for more than five business days, email us at support@diamondartkits.com with your order number.

Missing Packages

If tracking shows your package as delivered but you cannot find it, check around the delivery address and with anyone who may have accepted it for you. A delivery scan can sometimes appear before the package arrives.

If your package is still missing two business days after the delivery scan, contact us at support@diamondartkits.com with your order number and tracking number. We can help you check the delivery details and work out the next step with the carrier.

Duties and Import Taxes

Import duties, taxes, and related fees vary by destination. Review your order total at checkout to see which charges are collected in advance. Depending on your destination and shipping terms, the carrier or customs authority may collect additional import charges before or at delivery.

International Shipping Availability

We ship to the following countries and regions. Available shipping options depend on your delivery address and are shown at checkout.

Asia
Hong Kong, Japan, Kuwait, Malaysia, Pakistan, Philippines, Saudi Arabia, Singapore, Thailand, Türkiye, United Arab Emirates, Vietnam

Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom

Africa
Angola, Egypt, Ghana, Kenya, Morocco, Nigeria, South Africa, Tanzania, Uganda

North America
Canada, Mexico, United States

Oceania
Australia, New Zealand

South America
Peru